M. Kathleen Joyce & Associates                                                                    
                                  Helping individuals, groups, and organizations develop capacities to move beyond their boundaries

Communication Facilitation Services

M. Kathleen Joyce & Associates has experience providing varied communication facilitation services to many clients, including facilitating hundreds of successful meetings. 

In general, M. Kathleen Joyce & Associates (MKJ) first works with clients to plan the communication needs (for example, a meeting or a presentation), then facilitates the communication according to the plan, and reports the results, based on a client's needs.  As an example, the next page provides a detailed description of our meeting facilitation process.  In addition, we can provide a full range of communication facilitation services, such as analysis and consultation related to group dynamics, presentations, reporting and training.

See below for some examples of our communication facilitation services, and contact us to discuss your organization's needs.

Examples of Our Communication Facilitation Services 

CLIENT: American Institute of Biological Sciences (AIBS)

MKJ has provided consulting and facilitation services to AIBS for more than 15 years.  Most recently, our company:

~  Planned and facilitated national meetings of noted biological scientists, under the auspices of the National Science Foundation, to develop a plan for digitizing biological collections across the country.

~  Planned and facilitated committee meetings of the Gulf of Mexico Research Initiative (GoMRI) to determine research needs and investment strategies.  GoMRI was funded by BP Oil to research and ameliorate long-term results of the 2006 Deepwater Horizon oil spill.

CLIENT: US Army Medical Research and Materiel Command (MRMC) in partnership with Science Applications International Corporation (SAIC) 

As a consultant and facilitator for more than 15 years, MKJ:

~  Facilitated review meetings with scientists, clinicians, and healthcare consumers to select biomedical research proposals for funding, and facilitated stakeholders’ meetings to develop new research programs.   

~  Planned and facilitated staff retreats, including conducting focus groups and interviews, and writing reports to identify issues for discussion, for such diverse purposes as assessing program evaluation practices, improving contracting operations, and streamlining human use protocols for scientific research.

~  Planned and facilitated dozens of other meetings for such diverse purposes as airing differences between minority scientists and research funding organizations to strengthen research infrastructure, creating a public-private partnership to enhance science and technology education, and developing a plan for integrating federal bioterrorism research in multiple agencies. 

CLIENT: Maryland State Department of Education (MSDE)

MKJ facilitated a cooperative audit resolution process between MSDE and Baltimore City Public Schools negotiators to settle multi-million dollar disputed audit findings and develop strategies for improving financial and administrative processes in the Baltimore City Public Schools.  Our company was formally recognized by the State Board of Education for its success in this project.

CLIENT: Centers for Disease Control and Prevention (CDC)

MKJ planned and facilitated meetings for the CDC High Blood Pressure Community of Practice, including multiple national teleconference meetings of state public health officers, and meetings of smaller groups developing national indicators of high blood pressure incidence.

CLIENT: US Department of Education (ED)

MKJ has provided consulting services to ED for more than 14 years.  For example, we:

~  Planned and facilitated a three-day conference of more than 50 senior officials of ED and the Puerto Rico Department of Education to resolve financial and management issues and to develop long-term improvements.  The project included conducting a national search for bilingual facilitators, supervising the meeting process, and planning and facilitating follow-up meetings.  

~  Conducted a similar five-day meeting involving more than 80 senior officials from the US Virgin Islands, several federal agencies, and other stakeholders. The project also included facilitating follow-up meetings of legal and financial representatives, and writing an agreement that guided future organizational improvement goals and efforts.

~  Developed and delivered training for staff, including Introduction to Program and Project Evaluation, Introduction to Grants Management, Planning and Accountability, Audit Resolution (4 courses), and Effective Communication.

~  Planned and facilitated staff retreats for a variety of offices, focusing on strategic planning, process improvement, communication enhancement, and team building.

CLIENT: US Department of Health and Human Services (DHHS), Office of Minority Health 

MKJ facilitated numerous meetings, analyzed expert information, and wrote documents for national publication and use.  For example, we:

~  Facilitated meetings of a national project advisory committee to determine content, and designed and wrote a ten-module, case-based training course for family physicians about delivering culturally competent care.  

~  Facilitated advisory committee meetings and developed a similar cultural competency curriculum for nurses.

~  Created plans and instruments to evaluate both training courses.

~  Facilitated expert panel meetings to develop a guide for small hospitals and clinics to provide language assistance services, and wrote the two dozen case studies included in the guide.

NEXT: More information on meeting facilitation.

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