M. Kathleen Joyce & Associates                                                                    
                                  Helping individuals, groups, and organizations develop capacities to move beyond their boundaries

Organizational Improvement Consulting Services

M. Kathleen Joyce & Associates provides clients with a wide range of customized solutions to improve any aspect of an organization.  These solutions are based on the seven-step cycle illustrated and described below.  

Organizational improvement (OI) has many facets, and has progressed with multiple names over the past few decades.  For example, organizational development, total quality management, quality improvement, process improvement, and change management all refer to similar approaches to making an organization better.  Rather than focusing on the name of the process we use to help clients, we simply offer a proven cycle of data-based and results-oriented steps.  These steps are common to any organizational improvement approach, and they foster enhanced quality in any targeted aspect of an entire organization, specific entity, or program.  

While it is true that technology offers many new options for communication, data collection and analysis, and how work is done, these technologies do not fundamentally change the nature of the organizational improvement process.   We offer clients a wide variety of technological solutions, but we use those solutions in the context of the proven steps of the organizational improvement cycle.  All of our consultants are well-experienced in using the cycle and its steps, which are illustrated and described below.





Identify Needs or Issues.  The first step involves identifying concerns, problems, or opportunities for improvement in organizations or teams (collectively referred to as organizational issues).  The same step applies to identifying program issues or identifying needs for new programs.  

Collect and Analyze Data.  Once an organizational issue or program need is identified, we will help the client to make a data collection plan, and then collect and analyze data to assess the organizational issue or program need.  Data may be collected from many sources, including, for example, interviews, surveys or corporate records or reports.  

Feed Back Results.  We feed the data analysis back to the client and encourage and prepare them to share the information with other organization members.  In the case of program development, the data are usually shared with stakeholders or organizations leading the program development effort.

Jointly Develop Measurable Solutions.  Together with the client, organization members and other stakeholders, we work to develop results-based and measurable solutions to address the organizational issue or program need. This stage also involves designing or refining key performance indicators, so that progress can be continuously tracked.  

Implement Solutions.  Once solutions are identified, we assist with creating a plan for implementing the solutions.  At a client's request, we may also provide additional consulting services for implementation.  

Measure Solutions.
 During and after solution implementation, we help clients to measure and analyze the results, based on key performance indicators and other data designed to measure implemented solutions and outcomes. To ensure that ongoing analysis occurs, we can also work with clients to develop dashboards to track progress for key performance indicators. 

Learn from Results and Continuously Improve.
 Finally, we work with clients to identify lessons learned from the results, and to make additional improvements so that the organizational issue or program need is continuously successfully addressed.    

Some examples of our OI consulting services are listed below.  These are just samples of our work; every organization or program has different needs, and we work with clients to create custom solutions for specific organizational issues.

OI Consulting Services Examples

CLIENT: American Institute of Biological Sciences (AIBS)

MKJ consulted on strategic planning and business development, including facilitating a process to evaluate the organization and plan a strategy for long-term change and growth. Tasks include conducting interviews and surveys with clients, staff, partners and others; researching competitors; analyzing and reporting results; developing a marketing and communications plan; and writing a strategic plan for the Board of Directors.  Additional services included a full range of business development assistance, including identifying new clients and business opportunities and preparing winning proposals.

CLIENT: US Department of Health and Human Services (DHHS), Office on Women’s Health

MKJ consulted on and facilitated a long-term project to reduce tobacco use among low socio-economic status women of childbearing age.  Tasks involved:

~  Facilitating a federal government-wide steering committee and subject matter expert panels to design Tobacco Clinical Collaborative Programs (TCCP) in twenty federally-funded clinics across the country. 

~  Conducting and analyzing interviews and focus groups to identify lessons learned from the TCCP and to create an Implementation Process Model (IPM) for clinical tobacco cessation programs.  

~  Consulting on implementing a complex program with multiple grantees and partners to test the IPM.  Tasks include facilitating Implementation Advisory Group meetings and focus groups with users to assess the usefulness and feasibility of the IPM, and collecting and analyzing program evaluation data.

~  Summarizing the entire project, and writing a "Blueprint" for using the IPM to implement clinical tobacco cessation programs nationally. 

CLIENT: US Department of Education (ED)

MKJ directed a multi-phased project implemented over five years to assess and improve staff competencies.  Tasks included facilitating focus groups to identify competencies for critical occupations and leadership; developing assessment programs, including creating Web-based instruments to identify skills gaps; developing, implementing, and analyzing a Web-based training needs assessment survey; creating a curriculum plan for the top internal training priorities; and annually reporting on gap closures and learning needs.

Contact us for more information or to discuss how we can assist your organization.

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